Wear Your Cape to Work™
Wear Your Cape to Work is a podcast hosted by Project Insight. We believe that project and program managers truly are the superheroes of every organization.
Our guests have poured their lives and talents into driving successful project outcomes for industries across the world. They wear their capes to work every day, and we want to celebrate them. We want you to hear their stories and be inspired to wear your own cape to work.
You won't want to miss any of our exciting conversations with PMPs from companies like fairlife, Universal Studios, Activision Blizzard King, PayPal and more.
Subscribe and follow on YouTube, Apple, Spotify, and other favorite podcast channels.
Wear Your Cape to Work™
A Heart for Helping
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
In this episode of Wear Your Cape to Work, Amy Altomare shares how she built a Project Support Center at City of Hope, starting within the nursing department and expanding across the organization.
You’ll hear what project work looked like before that support existed, what it takes to earn trust and buy-in in a clinical environment, and the practical steps Amy used to create a model that helps teams lead meaningful projects with the right structure, coaching, and consistency.
Episode Breakdown
00:00–01:50 | Meet Amy Altomare and why project support matters in healthcare
01:50–03:00 | City of Hope origins
03:00–04:54 | Mission-driven work and improving how project work gets done
04:54–05:21 | Process improvement as “heart projects”
05:21–06:30 | Imposter syndrome and becoming the expert in how work gets delivered
06:30–08:00 | People notice your superpowers
08:00–09:00 | What it looked like before project management support existed
09:00–10:41 | Making change happen and making it stick
10:41–12:07 | “My tasks were not the most important.”
12:07–15:25 | Starting the Project Support Center and reducing burden for clinicians
15:25–16:29 | Formalizing processes and empowering departments
16:29–17:58 | Expanding support beyond nursing
17:58–20:00 | Getting buy-in through support and empowerment
20:00–22:00 | How to start a Project Support Center for your Orgaization
22:00–26:30 | Pitfalls to avoid: adoption, standardization, internal marketing
26:30–28:00 | Amy’s superpower: leading projects with heart
28:00–End | Flipping “process improvement” into “finding an assist”
Connect with Amy on LinkedIn: https://www.linkedin.com/in/amyea/
Project Insight Website
Watch Video Podcast
Subscribe to Wear Your Cape to Work Podcast on:
YouTube
Spotify
Apple Podcasts
RSS
